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FAQ

PDF Patterns:
What is a PDF Pattern?

PDF Patterns are a digital copy of the pattern which will come as a .pdf document.

How are PDF Patterns delivered?

When you purchase a PDF pattern, you will receive two automated emails shortly after your purchase. The first email is your receipt. The second email will have the instructions and the link for downloading the pattern you purchased. Please note the download link expires after 3 downloads, so be sure to save the pattern to your computer! This includes opening the pattern up on your phone or tablet.

What if I don't get the download email?

Don't forget to check your junk mail folder if the second email doesn't show up. If you're using Gmail, be sure to check your "Promotions" tab too.

I'm having trouble downloading my pattern, what do I do?

If you click the download link and it seems like nothing has happened, it has most likely downloaded but not opened. Check your computer's downloads folder or search your computer by the pattern name.

**If you have any trouble downloading your pattern or need your download limit reset, send me a message (here) and I'll be happy to help you.

I live in the UK or EU, why can't I purchase a PDF Pattern?

I have a second online shop to process all UK and EU PDF orders, in order to comply with VAT Tax laws. You can find it here: My Payhip Shop

Paper Patterns:
What are Paper Patterns?

Paper Patterns are a physical copy of the pattern with a glossy color cover and black & white inside pages.

How and when do Paper Patterns ship?

Paper patterns ship USPS First Class Mail using stamps, Mondays and Thursdays. There is no tracking information available, but you will receive a shipping confirmation email when your order ships. Please keep in mind, I have no control over your package after I hand it off to the Postal Service. If you haven't received your order within 2 weeks of shipping, please contact me (here) and I will get it sorted for you.

**If you're in a rush to receive your pattern, I'd suggest ordering a PDF copy, which is available to download within a few minutes of your purchase.

Twill, Webbing & Book Orders:
How and when do twill & webbing orders ship?

Twill & Webbing orders ship via USPS First Class Mail on Mondays and Thursdays. You will receive a tracking number for your order in your shipping confirmation email. Please keep in mind, I have no control over your package after I hand it off to the Postal Service. If you haven't received your order within 2 weeks of shipping, please contact me (here) and I will get it sorted for you.

How and when do book orders ship?

Book orders ship via USPS Media Mail on Mondays and Thursdays. You will receive a tracking number for your order in your shipping confirmation email. Please keep in mind, I have no control over your package after I hand it off to the Postal Service. If you haven't received your order within 2 weeks of shipping, please contact me (here) and I will get it sorted for you.

General Questions:
What payment methods do you accept?

You can pay using PayPal or checkout directly with a credit card.

Why am I being charged sales tax?

The shop platform that I use to process my transactions (Big Cartel), has taken over the monumental task of collecting and paying sales tax. They use the most up to date regulations and tax laws for each state to determine which items (digital & physical) are subject to sales tax.

Can I sell items made from your patterns?

Yes! All of my patterns include a license to sell items made with the pattern on a small home-scale basis. This includes charity events, craft shows, Etsy shop, etc. Credit to "Jeni Baker (jenibakerpatterns.com)" is appreciated. Large-scale manufacturing items made using my patterns is prohibited.

Can I teach a class using one of your patterns?

Yes! Each student must have their own physical copy of the pattern. If you're a shop interested in purchasing patterns wholesale, please fill out my wholesale order form.

For any other questions or concerns contact me here.