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Policies

For any questions or concerns reach me through the contact form or at jenib320@gmail.com.

In general, I respond to emails on weekdays between 8am-5pm CST, unless it is urgent.

UK and EU Sales: For all PDF sales to the UK and EU, please use my Payhip shop.

License to sell: All patterns include a license to sell items made with the pattern on a small home-scale basis. This includes charity events, craft shows, Etsy, etc. Credit to "Jeni Baker at Incolororder.com" is appreciated.

Payment: Payment is accepted through Paypal or direct checkout using a credit card.

PDF Pattern delivery: You will receive an automated email to the email address given at checkout (or the email associated with your Paypal account) following your purchase, with the instructions and link for downloading the pattern. Don't forget to check your junk mail folder. Please note the link expires after 3 downloads, so be sure to save the pattern to your computer! *If you click the download link and it seems like nothing has happened, it has downloaded but not opened. Check your computer's downloads folder or search your computer by the pattern's name and it should show up. If all else fails, send me an email and we'll get it sorted out!

Shipping: Patterns ship via USPS First Class Mail within 1-2 business days. I ship Monday-Friday. Overages of more than $1 will be refunded.

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PATTERN CORRECTIONS:

Occasionally mistakes make their way past the editing process. As soon as they're caught, they're corrected. All pattern corrections can be found here.