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Policies

For any questions or concerns reach me through the contact form or at jenib320@gmail.com.

In general, I respond to emails on weekdays between 8am-5pm EST, unless it is urgent.

License to sell: All patterns include a license to sell items made with the pattern on a small home-scale basis. This includes charity events, craft shows, Etsy, etc. Credit to "Jeni Baker at Incolororder.com" is appreciated.

Payment: Payment is accepted through Paypal or direct checkout using a credit card.

PDF Pattern delivery: You will receive an automated email to the email address given at checkout (or the email associated with your Paypal account) following your purchase, with the instructions and link for downloading the pattern. Don't forget to check your junk mail folder.

Please be sure to save the pattern to your computer. The link expires after 3 download attempts, which includes opening it up on your phone, tablet, etc.

*If you click the download link and it seems like nothing has happened, it has downloaded but not opened. Check your computer's downloads folder or search your computer by the pattern's name and it should show up.

If all else fails, send me a message and we'll get it sorted out!

UK and EU Sales: For all PDF sales to the UK and EU, please use my Payhip shop.

Shipping: Patterns ship via United States Postal Service First Class Mail within 1-2 business days. I ship orders Monday-Friday. If you place your order on the weekend, or there is a holiday, your order will ship the next business day. Please double check your mailing address is correct when you place your order to ensure timely delivery.

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PATTERN CORRECTIONS:

Occasionally mistakes make their way past the editing process. As soon as they're caught, they're corrected. All pattern corrections can be found here.